Notus Shoes – Return and Refund Policy

At Notus Shoes, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your shoes, we’re here to help.

14-Day Return Policy

We offer a 14-day return policy, allowing you to return any unused product for a full refund or exchange within 14 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

How to Initiate a Return:

Contact Customer Service: To initiate a return, please contact our customer service team at info@notusshoes.com or +91 9711880139. Provide your order number and details about the item you wish to return.

Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

Packaging: Please ensure the product is securely packaged in its original packaging, including all accessories and tags.

Return Shipment: Ship the product back to us using a trackable shipping service. The return shipping cost will be your responsibility.

Refunds:

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

Exchanges:

If you need to exchange your product for a different size or style, please contact our customer service team. We’ll guide you through the process to ensure you receive the footwear that suits your needs.

Damaged or Defective Products:

In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.

Contact Information:

If you have any questions about our return policy, please contact our customer service team at info@notusshoes.com or +91 9711880139.